Audrey's Terms of Service

Audrey's Aesthetic Cakes & Bakes · shop.audreyspastries.com

Delivery Fee & Coverage

Our online shop is open 24 hours. To receive your order the same day, please place it before 1:00 PM. Orders placed after 1PM are processed the next day.

 

We deliver to San Pedro, Biñan, Sta. Rosa, and surrounding areas in Laguna. Delivery to select parts of Metro Manila, Cavite, and Batangas may be available but fees for these areas differ as we use third-party riders, and any additional charges will be reflected at checkout before you confirm your order.

Free delivery is available on qualifying orders of ₱1,200 and above for nearby areas. Delivery fees start at ₱150. View full delivery rates at shop.audreyspastries.com/pages/delivery-information.

You can also find us on GrabFood for delivery within the coverage area from our cloud bakery in San Pedro, Laguna.

 

Out-of-Country Orders

We do accept orders placed from outside the Philippines! Simply visit shop.audreyspastries.com and select your preferred order type (pickup or delivery), along with your desired date and time.

Once your order is placed, you'll receive an email confirmation with payment instructions. We accept Visa, Mastercard, and e-wallet options. Please note that all orders must be picked up or delivered within the areas mentioned above or in our delivery information page, we do not ship internationally.

 

How Long Will My Order Take?

We begin preparing your order once payment is confirmed. Everything at Audrey's is baked fresh on the morning of your pickup or delivery date. Never pre-made, never stored overnight. This is our promise to you.

If you have a specific time requirement, you're welcome to arrange your own courier for greater flexibility and live tracking. We always do our best to get orders out promptly, and we appreciate your patience on busier days.

 

Unreceived Delivery Orders

We hope this never happens but if your order status shows as delivered and you haven't received it, please reach out right away and we'll sort it out together.

You can message us via the live chat on our website, email us at store.audreys@gmail.com, or call/text 0917 190 0578. Please have your order number ready so we can look into it quickly.

Track Your Order

You'll receive an email update when your order status changes. Heads up — these emails sometimes land in your Spam or Promotions folder, so give those a quick check if you haven't heard from us.

You can also check your order status anytime by entering your Order Number in the live chat on our website, or by logging into your account at shop.audreyspastries.com.

Refund Policy

Your happiness is at the heart of everything we bake. If you receive a product that doesn't meet our quality standards, we sincerely apologize and want to make it right.

Please contact us within 24 hours of receiving your order with your transaction details, and we'll work toward a resolution. We can only accommodate concerns raised within 24 hours of receipt, as our products are freshly made and perishable.

Return Policy

As our products are freshly baked and perishable, we're unable to process returns once an order has left our kitchen. We appreciate your understanding as this is to ensure every order you receive is as fresh as it can be.

If you're unhappy with your experience for any reason, please don't hesitate to reach out. We genuinely want to make it right.

 

Cancellation Policy

Need to cancel? No worries, just let us know at least one (1) day before your scheduled pickup or delivery, or before your order has been prepared. Cancellations made outside this window will result in forfeiture of the 50% deposit or any prior payment already processed.

Exchange Policy

As our items are freshly baked and perishable, we're unable to accept exchanges once an order has been completed. We appreciate your understanding.

If something is wrong with your order, please refer to our Refund Policy above and we'll be always happy to work something out.

 

Discounts

We proudly honor the Senior Citizen discount in accordance with Philippine law (RA 9994). Qualified senior citizens are entitled to a 20% discount and VAT exemption on eligible purchases for their exclusive use.

To avail of this discount, please reach out to us before placing your order via live chat, email at store.audreys@gmail.com, or by calling 0917 190 0578 and we'll process your order manually with the discount applied. Please have your Senior Citizen ID ready for verification.

 

Have a question not covered here? We're always happy to help. 📧 store.audreys@gmail.com · 📞 0917 190 0578 · 🌐 shop.audreyspastries.com